Shipping Policy

Welcome to Steve Madden! We strive to get your favorite shoes and accessories to you as quickly and securely as possible. Please review our shipping policy below to understand how and when your order will be delivered.

1. Order Processing Time

  • Processing Window: Most orders are processed and shipped within 2 business days (Monday through Friday, excluding weekends and major holidays) after they are placed.
  • Pre-Orders & Backorders: Items purchased on pre-order or backorder will ship on or about the estimated date specified on the product page.
  • Address Verification: Please note that orders may experience slight delays if your shipping address differs from your billing address, as we perform additional security checks.

2. Shipping Options & Rates (Continental US)

For orders within the 48 contiguous United States, we partner with FedEx for reliable delivery.

Shipping MethodDelivery TimeShipping Cost
Standard Shipping3–7 business days$8.95 (Free on qualifying orders over $75 for loyalty members)
Two-Day Shipping2–3 business days$20.00 per order
Next-Day Shipping1–2 business days$30.00 per order
  • Express Cut-Off Time: Two-Day and Next-Day orders must be submitted by 1:00 PM EST to ship out the same day. Orders placed after this time will be processed the following business day.
  • P.O. Boxes: We cannot ship to P.O. Boxes because our primary carrier, FedEx, requires a physical street address.

3. Shipping to Other Regions

  • Hawaii, Alaska, US Virgin Islands, Puerto Rico, and Guam:
    • Cost: $24.95 per order.
    • Delivery Time: Typically arrives within 3–7 business days for HI/AK, and up to 2 weeks for US territories.
  • Military / Air Force Bases (APO/FPO):
    • Cost: $14.95 per order.
    • Delivery Time: Approximately 1–2 weeks (shipped via FedEx to our sorting facility, then transferred to USPS).

4. Order Tracking

Once your order has been packed and shipped, you will receive a Shipping Confirmation Email containing your FedEx tracking number. You can track your package in the following ways:

  1. Clicking the tracking link directly inside your confirmation email.
  2. Logging into your My Account dashboard and checking the “My Orders” section.
  3. Using the Order Tracking tool on our website with your order number, billing last name, and zip code.

5. Shipping Protection

For ultimate peace of mind, we offer optional Shipping Protection at checkout. This safeguards your package against loss, theft, or damage during transit, ensuring hassle-free claims and fast resolutions.

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